- Q1: Is it secure to purchase from your website?
- Yes, don’t worry about that. Your privacy is guaranteed by us when you are browsing our website, downloading our product or making an online purchase
- Q2: Can I get a free try before purchasing?
- Yes, we provide trial version for the software with very few functional differences from the paid version.
- Q3: How can I confirm that I have finished the order?
- After successfully purchasing the product, you will receive the order confirmation email within one hour. We recommend you check the spam or junk folder.
- Q4: Can I order without using a credit card?
- Sure. We also accept checks, PayPal, Money Orders and Wire Transfers. You can choose to pay by check or Money Order or Wire Transfer on the payment page. There is specific guidance for you to process the order.
- Q5: What currency can you accept?
- Euro, US dollar, British pound, Australian dollar, Japanese yen, Canadian dollar, Swiss franc, Russian rouble, Brasilian real, Norwegian krona, Swedish krona, Polish zloty, Chinese renminbi yuan, Taiwan dollar, Indian rupee are all available. When ordering online, you can select from a number of currencies to display product prices for your currency.
- Q6: Will I get physical copy of the software paid?
- As software developer, we only provide download version for purchased customers. If you need a physical copy, please add Backup CD in the shopping cart with extra charge. This Backup CD is charged and provided separately by our payment partner.
- Q7: Why was I charged more than the price listed on the website?
- As software developer, we only charge the price as list on the website. For the extra part, it might be the tax or Extended Download Service.
What is the Download protection/Extended Download Service?
EDS (External Download Service) is a service provided and charged by the payment platform separately, which lets you store your software download on a secure server for backup purposes for two years.
Is it necessary to purchase this service?
Honestly it is not necessary. We provide free downloads and updates for our purchased customers. Go to our official website to download the latest version, or contact us freely
How to get refund of EDS?
As a separate charge from our software, you need to contact payment platform to request a refund of this service.
Please provide your order ID in the e-mail and specify that you'd like to refund the EDS (External Download Service) only, not the software.
- Q8: What should I do if I purchase the wrong software?
- In this case, you can contact the support to exchange by paying price difference. Or you can purchase the correct product and then request refund for the wrong one.
- Q9: What is your upgrade policy?
- We provide free upgrades for purchased customers. If the upgrade requires new registration code, please contact our support team and attach your order info for quick answer.
- Q10: What is your refund policy?
- We have been putting every customer’s satisfaction at the top priority, and we will work continuously to provide customer a pleasant experience with better software and service.
The software can be tested with a trial download. Once you finish your process and get the registration and download instructions e-mail, it can't be canceled. And we don't refund or exchange products in these circumstances:
1.You purchased the so-called "wrong" product, and you purchased the "right" product from another company.
2.You changed your mind after placing an order
3.You requested for a refund for technical issues, but never provided any assistance to our support team with any detailed description of the problem.
4.Refund for part of a bundle.
5.You failed to receive the registration code for the product, and didn't try our "Registration Code Retrieval" wizard.